FAQs
Can I mix tinctures with other liquids?
Yes, you can absolutely mix tinctures with other liquids! While taking tinctures under the tongue allows for faster absorption into the bloodstream, if this isn't your priority, mixing them with other beverages works just as well. Some users prefer mixing their tinctures with creamers, which helps soften the flavor. Others choose to add honey for a sweet touch, making the experience a bit more pleasant. Additionally, some enjoy adding their tinctures to juice or even just water, which can help dilute the strong taste while still receiving the benefits of the herbs.
Do you sell in bulk and what is your ship time?
No, we do not sell in bulk beyond what we have in stock. Since all of our products are made in small batches to ensure quality, the most we’ve sold at a time for a single product is 6. Ship times for in-stock items are typically 2-5 business days. Restocks may take 3-7 business days, and custom orders, including alcohol-free versions, can take 1-3 weeks. I always strive to stay on the lower end of these estimates to get your order to you as quickly as possible.
If you were just starting your natural journey, what is the first product you'd purchase and why? What over-the-counter items would it replace?
This is an extremely tough question because it's hard to choose just one product, but if I had to, I would recommend our Travel Kit! The kit contains small sizes of 7 different products, giving you the opportunity to try a variety of our herbal remedies in one convenient package. This would replace several over-the-counter items such as ibuprofen, cough syrup, Benadryl, and more, making it a great all-in-one solution to support your health naturally on the go!
What is the shelf life and storage for your products?
The shelf life and storage requirements vary by product. If refrigeration is needed, it should be noted on the bottle. Syrups and viral tonics must be refrigerated or frozen, with a shelf life of 4-6 months in the fridge and 12-16 months if frozen. Alcohol-based tinctures have a shelf life of 5+ years when stored at room temperature, away from direct light. Alcohol-free blends last 2-3 years at room temperature. Salves typically have a 2-4 year shelf life before they begin to lose potency. Always check your product label for any specific storage instructions.
What is the difference between tea, tinctures, and the use of alcohol versus glycerin in tinctures?
Tea is a milder way to consume herbs, made by steeping them in hot water. Tinctures, however, are concentrated herbal extracts. Alcohol-based tinctures are more potent because alcohol extracts a wider range of active compounds from the herbs, making them stronger and faster-acting. Glycerin-based tinctures are gentler, often preferred for those who avoid alcohol, but they tend to be less potent because glycerin doesn't extract as many active compounds. Alcohol-based tinctures provide a quicker, more powerful effect compared to glycerin.
Can I get a refund on my order?
.Once your order has shipped or been picked up, all sales are final. Due to the nature of our products and for safety reasons, we are unable to accept returns. However, if a product arrives damaged, please notify us within 48 hours of delivery with photos. We will file an insurance claim and replace the damaged product as soon as possible. If a custom order or alcohol-free order is placed, the sale is final upon payment.
FAQs
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Herbs work as medicine by supporting and enhancing the body's natural healing processes. They contain active compounds that interact with the body’s systems, helping to restore balance and address underlying health concerns. For example, some herbs have anti-inflammatory properties, while others boost immune function, improve digestion, or promote relaxation.
It’s important to remember that every person is unique, and what works for one individual may not have the same effect on another. Factors such as genetics, lifestyle, and overall health can influence how a person responds to herbs. However, the beauty of herbal medicine is that there are always options. Whether you're seeking support for stress, immunity, digestion, or other concerns, there are many herbs to explore and find the right match for your body’s needs.
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I am not a doctor and cannot provide medical advice. It's important for each parent or caregiver to do their own research to determine which herbs are appropriate for their children. That being said, I offer alcohol-free blends that are specifically formulated for kids, and many of our salves and syrups are safe for children as well. I personally use tinctures with my own kids, but this is ultimately a decision that each parent must make based on their comfort level.
If you're concerned about the alcohol content in tinctures, there is an evaporation method that can be used to remove the alcohol. To do this, you can place the tincture in a warm water bath (not boiling) and allow it to evaporate for a few minutes. This reduces the alcohol content, while still keeping the herbal properties intact. Most tincture doses for children are 1 ml or less, which tends to be a very small amount, but it’s always best to check the specific recommendations for each product.
As always, it's important to consult with a healthcare professional before introducing any new remedies to your child’s routine.
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Many of the products I offer are grown right here on my property. I'm fortunate to live on 80 acres, much of which is full of the herbs I forage and cultivate myself. For the herbs I can't grow, I source them from other small, family-owned businesses that share my commitment to quality and sustainability. All of the herbs I use are pesticide-free, ensuring that you receive the purest, most natural products possible.
I take great care in selecting only the highest-quality ingredients, and I personally oversee the entire process from plant to product. This dedication to sourcing and quality control helps ensure that you’re getting safe, effective herbal remedies that you can trust. Your health and safety are my top priorities, and I strive to offer products that are both beneficial and free of harmful chemicals.
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If you're allergic to an ingredient, simply message us, and we can create a custom order for you by removing or replacing the herb you're allergic to. Your safety is a priority, and we're happy to accommodate your needs. Additionally, we take extra care in sanitizing our equipment between each product to ensure everything is clean and safe for you. Please feel free to reach out with any concerns!
Important Policies
Return Policy
Thank you for shopping at Backroad Herbal Remedies. We strive to ensure your satisfaction with every purchase. Please read our policy on returns carefully to ensure a smooth experience.
No Return Policy
Due to the nature of our products and for the safety and well-being of all our customers, we do not accept returns, exchanges, or refunds on any items. This policy applies to all our herbal tinctures, teas, salves, and wellness products, including but not limited to:
Herbal supplements
Skincare products
Tinctures and extracts
Bundles and special offers
Quality Assurance
We take pride in crafting our products with the utmost care and using high-quality, natural ingredients sourced responsibly. Each item undergoes rigorous testing and quality control to ensure efficacy and safety.
Damaged or Defective Items
In the unlikely event that your order arrives damaged or is defective, please contact us immediately at Shaniab@backroadherbalremediesco.com with your order number and a photo of the issue. We will gladly replace or refund such items as per our discretion.
Product Disclaimer
At Backroad Herbal Remedies, we prioritize transparency and the safety of our customers. Please review the following disclaimers related to our products, including those for pets, to ensure you use our products safely and effectively.
General Product Disclaimer
Our products are made from natural ingredients and are designed to support overall well-being. However, the information provided about these products is for educational purposes only and is not intended to diagnose, treat, cure, or prevent any medical conditions.
Always consult a healthcare provider or veterinarian before using any herbal products, especially if you are pregnant, nursing, have a pre-existing condition, or are on prescribed medications.
Results from herbal remedies can vary from person to person, and individual responses may differ.
Our products are not FDA-approved and should not be considered a substitute for medical advice or treatment.
Products for Pets
For pet products, including herbal tinctures, oils, and blends, the following guidelines apply:
Always consult with your veterinarian before introducing any new herbal products into your pet’s diet or wellness routine, especially if your pet is under medical care or has any health conditions.
Our pet products are designed to promote wellness and support overall health but are not intended to diagnose or treat any specific conditions.
The recommended dosage and application instructions are based on average weights and general pet health. Please adjust the dosage according to your pet’s size, breed, and health status, as per your veterinarian’s advice.
Keep all pet products out of reach of pets to avoid accidental ingestion.
No Liability for Misuse
Backroad Herbal Remedies will not be held responsible for any adverse effects or reactions resulting from the use of of our products. It is your responsibility to ensure you follow all product instructions and consult with a medical or veterinary professional as needed. We reserve the right to amend this policy.
Shipping & Handling Policy
At Backroad Herbal Remedies, we aim to deliver your orders as efficiently and securely as possible. Please review our shipping policy below for details on how we handle your orders.
Processing Time
Processing Time: All orders are processed within 3-7 business days. This may vary during peak seasons or when we have special promotions.
Shipping Methods: We offer various shipping options, including standard and expedited delivery. Once your order has shipped, you will receive an email with tracking information.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping destination. Shipping fees will be clearly displayed at checkout before finalizing your purchase.
Free Shipping: Use the code [FreeShippingCode] found on the first page of our website for free standard shipping on orders over $125 within the United States.
International Shipping: Additional charges may apply for international orders. Customers are responsible for any import duties or taxes imposed by their country.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please note that tracking numbers are only provided for orders placed via the website. Orders placed via invoice will not receive tracking numbers. You can track your order status through the provided link.
Shipping Delays
While we strive to ensure timely delivery, please note that shipping carriers may experience delays that are beyond our control. In cases of significant delays, we recommend checking the carrier’s website for updates or contacting us directly for assistance.
Lost or Stolen Packages
Backroad Herbal Remedies is not responsible for packages that are lost, stolen, or delayed by the shipping carrier. We encourage customers to provide a secure shipping address for delivery. If your order is lost or stolen, please contact the carrier to open a claim.
Address Issues
Please ensure that the shipping address you provide is accurate. We are not responsible for delays or misdelivery resulting from incorrect addresses. If you notice any address errors, please contact us as soon as possible before your order is shipped.
Pick-Up Policy
Currently, we do not accept orders for same-day pick-up. We ask that you allow for a 3-7 business day turnaround window for all orders, excluding custom orders or restocks. Please note the following:
Standard Orders: Processing time for most orders is 3-7 business days.
Custom Orders or Restocks: These orders may take additional time. If your order requires special preparation, customization, or includes restocked products, we will notify you of any extended wait time.
Once your order is ready, you will receive a notification confirming it’s available for pick-up. Please bring a valid ID and your order confirmation email when picking up your order.
